Ghatau

Heera Lal Yadav

He is responsible for the day-to-day operations of the centre, ensuring timely delivery of services, maintaining both online and offline beneficiary records, mobilising the community to increase service uptake, organising quarterly CMC meetings, and documenting all meetings and activities with photographs and written records.

Hiralal Yadav, a resident of Ghatau Gram Panchayat, completed his graduation and established a service centre with the vision of providing government and digital services to people within their own village. However, limited infrastructure, frequent power outages, and low awareness among rural communities about government schemes and online services posed significant challenges. As a result, many eligible families were unable to access available benefits, and Hiralal's monthly income remained limited to around ₹6,500. In 2024, under the SMARTPUR Project implemented by REACHA with the support of Nokia, his service centre was equipped with modern digital infrastructure, including essential equipment and a solar inverter to ensure uninterrupted operations during power cuts. Simultaneously, community awareness activities were conducted to educate villagers about government schemes, digital services, and online facilities. These interventions increased public trust and led to a steady rise in the number of people visiting the centre. Today, Hiralal Yadav successfully delivers a wide range of government and digital services through the SMARTPUR Centre. With improved infrastructure and enhanced community engagement, the quality and reliability of services have significantly improved. His monthly income has increased from approximately ₹6,500 to around ₹21,000, demonstrating how access to technology, reliable infrastructure, and community awareness can strengthen rural livelihoods while contributing to the social and economic development of the village.