Bhanmau

Barabanki · Harakh

130

Citizens Digitally Empowered

How This Centre Works

A Smartpur Centre works as a community-owned digital services centre— a single place where community can access digital services, information, and skills under one roof. The working model is as follows:

1. Through the Government Panchayat Bhawan The centre established in Government GPs , strengthening the ownership of community. The centre is equipped with - IT equipment, furniture for workstation, health kit named as clinic in bag. The all Centres work under the six pillars network. 2. Local Entrepreneur / Centre Facilitator Model Each centre is run by a trained local person (Centre Facilitator/entrepreneur). This creates both employment and ownership — the centre becomes the community's own resource, not just a "project office." 3. Six-Pillar Service Delivery Education – smart classes, computer courses, career guidance Health – telemedicine consultations, basic diagnostics (health kit), awareness sessions Livelihood – skill training, market/e-commerce linkages Financial Inclusion – banking, UPI, insurance, pension enrolment Governance – e-District services, certificates, scheme applications DRR- Strengthened the community to preparedness for any types of disasters. 4. Fee-for-Service Sustainability Small nominal fee of services allows the centre to cover its own costs — which is why revenue tracking is maintained in your beneficiary registers. The goal is for the centre to remain self-sustaining even after donor funding ends. 5. Community Ownership (CMC) A Centre Management Committee — comprising local members and Panchayat representatives — stays involved in the centre's monitoring and decision-making, which is also your current priority.

Facilitated By

Satynam

Reporting and documentation, Community service provider, Community mobiliser, Bridge between Community and Services, Supporting the " Reach the Last Mile"

My name is Satynam and I am from Bhanmau , Barabanki District, Uttar Pradesh. I believe that life gives us many opportunities, and we should always be ready to learn from them. My journey as a Centre Facilitator with REACHA’s Smartpur Project has been a new beginning for me. I learned how digital technology and community-based services can make people's lives easier. I also got the opportunity to interact with women, youth, and other community members. This experience improved my confidence and helped me understand my responsibilities towards society. I now feel more comfortable communicating with people and helping them find the information they need. My goal is to become successful, support my family, and continue growing professionally. I believe that consistent hard work and a positive attitude will help me reach my destination.

Community Context

3850Population

Who we serve

30 students Enrolled for Digital Literacy Classes 100 Beneficiaries

Challenges addressed

Limited participation was observed among some sections of the community during initial mobilisation. Some respondents were hesitant to provide information due to concerns about the use of their personal details. Differences in literacy levels created difficulties in explaining project-related information. Maintaining regular contact with all community members was challenging due to their daily work routines.

Insights

Key Learnings

01Explaining the purpose of data collection and maintaining confidentiality helps build respondent confidence. Visual communication and simple examples are effective for people with limited literacy. Regular follow-up is necessary to maintain community engagement. A patient and respectful approach helps in developing long-term relationships with the community